Perform assigned responsibilities, collaborate with team members, and adhere to company policies.
Strong communication, problem-solving, and work ethic required.
Adaptability, initiative, and willingness to learn are valued.
Overview
Established in 2014, TellSara Cinema Services is a recognized leader providing best-in-class audiovisual solutions to cinemas, Home Cinemas and post-production
The Technical Support Manager is a full-time position that directly supports our efforts to provide world-class service to our wide range of clients, including commercial and independent cinema owners, private and corporate screening rooms, post-production facilities, universities, museums, and more.
With a focus on cinema, you’ll work with a passionate and talented group of field technicians and installers to take commercial cinema/AV projects from concept to creation, and subsequently operate and maintain those systems once in place.
Job Responsibilities
Provide remote and onsite support/troubleshooting assistance and guide non-technical theater and venue staff, communicating step-by-step instructions in understandable terms.
Complete routine and emergency onsite equipment service and preventative maintenance, including but not limited to equipment installation, consumable and part replacement, deep cleaning of projection system and optics, and device firmware updates and backups.
Perform routine calibration of video/imaging and audio equipment, including but not limited to image luminance/color calibration, image geometry/focus adjustment, graphic equalization, synchronization, and SPL measurement of audio channels.
Ensure the highest industry presentation quality standards are met at high profile film premieres, screenings, and other special events.
Daily travel throughout Lagos metro area and occasionally out of town/out of state.
Flexibility in scheduling with a willingness to work nights, weekends, and holiday depending on business needs.
Ability to engage in physical activity, including lifting (up to 50lbs), standing for long periods, walking up/down stairs, and climbing ladders/scaffolding.
Minimum Qualifications
3+ years experience operating/servicing cinema equipment.
Experience with AV and electrical test equipment, including but not limited to: light meters, colorimeters/spectroradiometers, oscilloscopes, real-time analyzers (RTA), SPL meters, signal generators, and multimeters.
Demonstrate modern computing skills, including experience with Windows and competencies in word processing, spreadsheets, data entry, and research.
Experience configuring and troubleshooting basic wired and wireless networks (IPv4).
Excellent verbal and written communication skills.
Ability to work diligently, calmly, and professionally under tight deadlines.
Flexibility in scheduling with a willingness to work nights, weekends, and holiday depending on business needs.
Ability to engage in physical activity, including lifting (up to 50lbs), standing for long periods, walking up/down stairs, and climbing ladders/scaffolding.
Preferred Qualifications
Knowledge and proficiency with commercial Digital Cinema equipment, including Barco, NEC, Dolby/Doremi, GDC, etc..
Understanding of control systems, such as Crestron, Extron, AMX, etc, and third-party control methods and equipment such as electrical relays/switches, contact closure, GPIO, and TCP/UDP IP control.
Experience with commercial digital signage systems and LED walls.
Ability to solder and terminate cables and connectors.
